General Terms of Use

By accessing and using BingoBongo Stars Casino, you agree to be bound by these terms and conditions. These rules govern your use of the website, services, and all gaming activities conducted on the platform. It is your responsibility to read and understand these terms before registering an account or placing any wagers. If you do not agree with any part of these terms, you must not use the website.

Eligibility and Account Registration

To register and play at BingoBongo Stars, you must be at least 18 years old and legally permitted to gamble in your jurisdiction. The casino reserves the right to request proof of age and identity at any time. Only one account per person, household, IP address, and device is permitted. Creating multiple accounts constitutes a breach of terms and may result in closure of all accounts and forfeiture of funds.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility, even if unauthorised access occurs. Immediately notify customer support if you suspect account compromise. Sharing account details with third parties violates these terms and may lead to account suspension.

Deposits and Withdrawals

Deposits must be made using payment methods registered in your own name. Third-party deposits are not accepted and will be returned. Minimum and maximum transaction limits apply depending on the payment method selected. The casino does not charge fees for deposits or withdrawals, though your payment provider may impose their own charges.

Withdrawal Processing

Withdrawal requests are subject to verification requirements and processing times varying by method. First-time withdrawals require identity verification documents. The casino reserves the right to request additional documentation at any time. Bonus funds and associated winnings remain subject to wagering requirements before withdrawal becomes possible.

Bonus Terms and Conditions

All bonuses are subject to specific terms including minimum deposits, wagering requirements, game restrictions, maximum bet limits, and expiry dates. Wagering requirements must be met before bonus-related winnings become withdrawable. Certain games may be restricted from bonus play or contribute differently towards wagering. Maximum bet limits apply when playing with bonus funds, typically set at £5 per spin or hand.

Bonus Abuse

Any attempt to abuse bonuses, including creating multiple accounts, coordinated play, or other fraudulent activities, will result in immediate account closure and forfeiture of all funds. The casino employs sophisticated detection methods to identify bonus abuse patterns.

Responsible Gambling

BingoBongo Stars is committed to promoting responsible gambling. Tools are available to help you control your gaming, including deposit limits, loss limits, time limits, and self-exclusion. These measures can be activated through your account settings or by contacting customer support. External support organisations like GamCare and Gamblers Anonymous offer confidential assistance for problem gambling.

Self-Exclusion

Self-exclusion periods can be set for specified durations or indefinitely. During self-exclusion, you will not be able to access your account or receive promotional materials. Self-exclusion cannot be reversed until the chosen period expires. The casino will take reasonable steps to prevent you from opening new accounts during this time.

Fair Play and Game Rules

All games operate using certified random number generators ensuring fair and unpredictable outcomes. Game rules, RTPs, and other specifications are available within each game’s information section. The casino reserves the right to void bets or withhold winnings in cases of game malfunction, error, or fraudulent activity.

Disputes and Complaints

If you have a complaint, contact customer support in the first instance. The team will investigate and respond with their findings. If you remain dissatisfied, you may escalate the matter through the formal complaints procedure outlined on the website. As a UK-licensed operator, BingoBongo Stars adheres to dispute resolution standards set by the UK Gambling Commission.

Limitation of Liability

The casino is not liable for losses resulting from third-party actions, internet connectivity issues, or events beyond reasonable control. Gaming should be viewed as entertainment, and you should never wager more than you can afford to lose.

Changes to Terms

BingoBongo Stars reserves the right to modify these terms and conditions at any time. Material changes will be communicated via email or website notification. Continued use of the website following changes constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.

Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes arising from these terms or your use of the website fall under the jurisdiction of UK courts. The casino operates under a licence issued by the UK Gambling Commission, ensuring compliance with relevant regulations.